FREQUENTLY ASKED QUESTIONS
CAN A THERMAL SCANNER MOUNTED ON THE STAND ACCURATELY READ A TEMPERATURE AT A CHILD'S HEIGHT?
The angle of the thermal scanner can be adjusted to accommodate school age children.
HOW HIGH ARE THE FLOOR STANDS?
HOW QUICKLY CAN THE THERMAL SCANNER READ A TEMPERATURE?
The Thermal Scanner produces results in under 3 seconds.
The adjustable floor stand can be set as low as 31 inches and as high as 42 inches. to do this you need to add the height of the device itself of around 13 inches. The LED light floor stand is fixed at 43.5 inches, plus the 13 inches of the device.
DOES IT KEEP RECORDS OF TEMPERATURE MEASUREMENTS?
Yes, by default it's set up to keep a detailed log of the screening process that includes a screencap of the person's face, their temperature, time of entrance and name (if on a facial recognition data base). There is a privacy mode that can be enables and no records will be stores expect for the temperatures.
CAN THERMAL PROTECT INTEGRATE WITH MY ACCESS DOORS AND LOCKS?
The systems can integrate with gate entries, turnstiles and employee key cards.
WHAT IS THE TEMPERATURE THRESHOLD
Currently, the default is 99.5F (equivalent of 100.4F taken orally).
The threshold can be changed as desired.
CAN I GET NOTIFIED IF SOMEONE HAS A FEVER OR IF THEY ARE CROWDING OTHERS?
The system will provide real-time automatic alerts via email or text message to the designated operator when an elevated fever is detect, and when individuals are too close to one another.
CAN THE THERMAL PROTECT SYSTEM DETECT FACE MASKS?
Yes, the Thermal Protect system can detect if your employee or visitor is wearing a mask and can either remind them to put it on or deny them entry.
IS ANY INTERACTION REQUIRED TO OPERATE?
The Kiosk and Standalone Thermal Protect systems are hands free, non-contact and require no interaction by an operator, unless desired.
CAN I DOWNLOAD TEMPERATURE SCAN DATA FOR AUDITING PURPOSES?
Absolutely! Download daily, weekly, or whenever you would like. Customizable reporting features are available on each system.
This device is FCC approved, while it doesn't have any Bluetooth or Wi-Fi signals it does emit a minor radio frequency, like any other electronic device. Typically pacemaker manufacturers recommend avoiding direct contact with electronic devices in general, so people with pacemakers should follow the same recommendations with this device that they are told to follow with similar electronic devices, such as tablets, computers and modern TV screens.
CAN I WATCH THE SCREENING FROM MY OFFICE?
DOES THIS DEVICE EFFECT PACEMAKERS AND DEVICES OF THAT NATURE?
IS THIS MANAGED INTERNALLY OR OUTSOURCED?
Both. If your organization has an internal team, training sessions are available to ensure the proper managing of the selected system. We offer full time onsite and/or offsite monitoring as well as augmented monitoring for after hours, or back-filling your internal team when they are unavailable.
WILL THE THERMAL SCANNER STILL WORK IF THE PERSON BEING SCREENING IS WEARING A FACE MASK?
Yes, it can be connected to office network to provide a live video feed while also showing the thermal and visual comparative results.
Yes, as long as the forehead is uncovered the thermal sensor will work perfectly fine.